Monday, January 26, 2009

Thoughts on Finding Value in BPM/Workflow Technology

I found an interesting entry on my colleague Todd Biske's blog Finding Value in BPM/Workflow Technology.

Here are some additional thoughts on how the value proposition for the BPM and Work Flow Management tools could be taken to the next level.
1) Ability to incorporate "Rules" or a "Rules Engine Component" into a business process step or a work flow task would be a great addition to these BPM/ Work Flow Engines. These rules can be encoded best practices or they can be regulatory in nature or business algorithms that may be volatile while the process flow or the work flow may not be so.

2) Ability to perform impact analysis for any process flow change prior to releasing the "new process".

3) Availability of analytical tools that could suggest optimization opportunities that could make process improvement suggestions such as the following
a) how switching the steps in the process may benefit the overall process flow
b) how metrics show that there is a ton of waiting in a step that could be made optional based on some criteria
c) how analytics could drive other optimizations such as making suggestions for automation of an information gathering step

4) Ability to subscribe to regulatory bodies that govern the outcome of a particular step of the process flow.

5) Ability to create a business process template for oft used processes within an industry vertical that allow standardization in the overall flow while catering for customizations and competitive advantage optimizations in particular steps of the flow.

Best Regards!!
- surekha,
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